The Cisco Refresh program aligns with Original Equipment Manufacturer standards and involves sourcing decommissioned equipment to re-manufacture and redeploy within Cisco and to customers desiring quality used products.

Cisco maintains the quality standards in all their products including Cisco Refresh products.

The Cisco Re-manufacturing process ensures that Cisco Refresh equipment is up to standard and thoroughly inspected before it is ready to be shipped.

We at MGS can work with you to identify potential savings when looking to buy Cisco equipment, we can recommend the right Cisco Refresh product that best suits your needs – safeguarded by the same warranty and support as when you buy new Cisco equipment. 

Global Sourcing

Cisco equipment is sourced globally to be redeployed as Cisco Refresh equipment due to a number of reasons such as, distributor stock rotations, manufacturing overruns, lease returns, Return Merchant Authorizations and trade-ins. So dependent on the applicable use case, equipment sourced may be in as-new condition. The sourced equipment is then run through the thorough process to ensure units received are in working condition and is up to the quality standards fit for use and ready to be sold. This process is outlined step-by-step as follows: 

1. Check in & Training

• Units and quantities are confirmed
• Scanned into automated inventory and test tracking system
• Maintains history of each unit

2. Prescreen Inspection

• Counterfeit screening
• Damage inspection and assessment
• Serial number verification
• Rejected units are disposed in accordance with environmental regulations

3. Cisco ECO Upgrades

• Check unit serial number to determine what Engineering Change Orders (ECOs) apply
• Proprietary firmware and hardware upgrades applied as required
  

4. Comprehensive System Testing

• Remove previous customer data and configuration
• Execute comprehensive suite of tests leveraged from production environment that include: Diagnostic, functional, thermal, system network traffic, hipot, and parametric tests

5. Debug/Repair

• Failed units are repaired and subsequently resubmitted to the entire test process
• Cisco AVL parts used in repair
• RoHS compliant parts used as appropriate
• ESD controlled environment

6. Cleaning/Reconditioning

• Cleaned and detailed
• Old labels removed and new Cisco labels affixed
• New fasteners and panels added as appropriate
• Casings cleaned, repaired and painted

7. Final Quality Inspection

• Final quality inspections done against Acceptance Quality Level standards
• Cisco Refresh label applied
• QA audits of shop floor process
• Calibration checks of test equipment
• ISO process confirmation
• ESD program validations

8. Packaging

• Wrapped in anti-static wrapping
• Foam protected packaging
• Cisco labels applied

9. Out of Box Audits

• Random number of sealed units are opened and checked against Acceptance Quality Level standards
• Verify contents, accessories, quantities
• Lean Process and Continuous Improvement team review

10. Inventory/Shipping

• Palletized and stored in environmentally controlled warehouse
• Daily shipments from centralized warehouses in response to customer orders

The Key Differentiators of the Cisco Remanufacturing Process:

• Cisco World-Class Contract Repair Manufacturers and facilities
• ISO 9001-2000 and 14001 Certified Processes
• Parts sourced from Cisco Approved Vendors List (AVL)
• Cisco proprietary tests and specifications
• Process Control Systems and Continuous Improvement - LEAN processes

At Melbourne Global Systems, we ensure that your Cisco Refresh product gets delivered safely with tracking to your place of business, we also offer warranty options and returns are accepted within 30 days.
We can provide more immediate and personal support for your Cisco Refresh product.
Should you have any enquiries or need a quote, contact us today.